At the end of each step or section, Rock summarizes his approach. I've collected these summaries and my other insights below for you as quick take aways. I highly recommend that you read this book - it is eye opening!
All the statements below are direct quotes or paraphrases of David Rock with page numbers from the paperback edition included for your reference.
- Let others do the thinking. They know that a key part of transforming performance is getting the other person to find their own answers (44).
- Stay focused on solutions. They have developed the discipline of catching themselves when they are problem-focused and can refocus their energy on solving the problem (49).
- Stretch and challenge people. They are able to push and stretch people beyond what people are able to do alone (71).
- Are comfortable making people uncomfortable - in fact, they’re keen to do so. They know that the stretch can be a challenge; however, they have learned to support people on this journey (57).
- Know the right kind of stretch brings growth, and in growth there is aliveness, engagement, and passion, which are qualities that are necessary for achieving great performance (57).
- Know that transforming performance requires providing continuous feedback, in many forms, over time to validate, confirm, encourage, support and believe in another person’s potential (64).
- Are highly disciplined in their conversations. They are diligently focused on ensuring every conversation is as productive as possible every step of the way, and if it’s not, they do something to change it (70).
- Listen for other people’s potential and believe in others completely (76).
- Know that the first step to seeing positive change in others is to expect it from them (77).
- Listen without getting lost in the details and are able to drive the conversation toward a larger focus to help steer toward solutions (81).
- Are aware of and able to identify their own filters and personal agendas during a conversation and are able to move them aside to truly listen for another person’s potential (81-82).
- Capture and keep people’s attention and focus their dialogue in by doing the thinking beforehand (87).
- Simplify an idea to 1-2 sentences to clarify it for the listener (90). They are able able to provide the listener with a chance to process bite-sized pieces of information rather than having them digest several minutes of ideas at once (87).
- Use visuals and metaphors to convey ideas to listeners so that they can make connections with their own prior understanding of these same ideas (91).
And these are only from the first 3 steps of David Rock's "Six Steps to Transform Performance at Work." More to come soon.
Try this tomorrow. Put even a few of these leadership qualities to practice and see how they change your interaction with people. Even your family - it amazes me how much this book applies beyond leadership and expands into the classroom and at home with my husband and son.